Apple: Restoring Purchases

So you've purchased puzzles, but now you can’t find them in your app. There are a few possible reasons for this and we’ll try to break them down and get you back to puzzling.

First, rest assured that all purchases you've made will be remembered and always available, on Android (Google Play), Apple (iOS, iPhone) and Amazon (Kindle Fire) devices (although no platform allows you to use purchases across platforms). 

• Reboot: Often the answer is as simple as rebooting your device. It’s surprising how many issues this solves.

• If you are using our current Logic Grid Puzzles app, you can tap the More button (bottom right), then tap Restore Purchases. 

• Are you using the same AppleID account now as when you purchased your puzzles?: If you have more than one account, your purchases may be on one you are not logged into currently. You 

            One possible fix is to set up Family Sharing, so you can access purchases across multiple AppleIDs.

            Apple’s how to description is here:

            https://support.apple.com/en-us/108380

• Have you recently switched from Android to Apple, or vice versa?: Unfortunately, Google/Amazon and Apple do not support cross platform purchases.

• You may want to check your purchase history, so you know exactly what purchases you should have. Apple’s how to description is here:

            https://support.apple.com/en-us/HT204088

            (For security reasons, no Apple app developer has access to any customer information at all, so we’re not able         

            tell you, or we would save you the hassle!)

• Purchases on an older app: Are your purchases from one of our older Quick Logic Puzzles or Logic Puzzles app? Unfortunately, we have discontinued support and pulled them from the Appstore.

However, since you've purchased puzzles, you can absolutely continue to play them. If you have removed the app, you can download it again (by going to Settings, then Appstore, tap your initials / photo (upper right) and then Apps. 

Honestly though, we recommend you go with the replacement app at: https://eggheadgames.com/logicpuzzles/.

If these approaches haven’t helped, please contact us at